This Privacy Policy applies to the website www.rotarygearpump.com and its online shop at www.rotarygearpump.com/shop, both operated by Fluid Tech Systems, a proprietorship firm based at 73, Tribhuvan Industrial Estate, Opp. Water Tank, Nr. Kathwada GIDC, Road No. 11, Ahmedabad – 382 430, Gujarat, India. Fluid Tech Systems is a leading manufacturer, supplier, and exporter of industrial gear pumps sold under the brand name ROTOFLUID PUMP, founded in 1993 under the guidance of Mr. Mansukh Patel. Our product range includes Rotary Gear Pumps, SS Rotary Gear Pumps, Rotary Twin Gear Pumps, Bitumen Transfer Pumps, Oil Gear Pumps, Lobe Pumps, and other fluid transfer equipment. This policy describes what personal data we collect, why we collect it, how we use and protect it, and the choices available to you. It is drafted in compliance with the Information Technology Act, 2000 and its 2008 Amendment, the rules made thereunder, and is aligned with Google Merchant Center policies. By visiting or using this website, you agree to be bound by the terms of this Privacy Policy. If you do not agree, please discontinue use of this website.
We collect personal information that you provide directly to us when you submit an inquiry or quote request form, including your name, company name, email address, phone or mobile number, city or location, and message content. When you create an account on our shop, we collect your full name, email address, and a password. When you place an order, we collect your billing name, billing and shipping address, phone number, email address, and for business customers, GST Identification Number (GSTIN) and PAN details as required under Indian GST law. When you contact us via WhatsApp, email, or any other communication channel, we collect the information you voluntarily share in those communications.
In addition to information you provide directly, we also automatically collect certain technical data when you visit our website. This includes your IP address, browser type and version, operating system, pages visited, referring URLs, time and date of visits, session duration, and device type. This data is collected through server logs, cookies, and analytics tools. We also collect information through cookies and similar tracking technologies as described in Section 4 of this policy.
We may also receive information from third parties such as Google Analytics, Google Merchant Center, and social media platforms (Facebook, Instagram, LinkedIn) in the form of aggregated or anonymized audience and interaction data. Payment gateway providers share transaction confirmation references with us, but they never share full card or bank account numbers, and we do not store such financial details on our servers.
We use the information we collect to process and fulfill your orders, generate invoices, and arrange delivery of your purchased products. We use your contact details to respond to product inquiries, quote requests, and after-sales service needs. We send you order confirmation emails, shipping updates, and transactional notifications necessary for the completion of your purchase. We use your account information to manage your registered account and authenticate your login sessions. We use technical and log data to maintain and improve the performance, security, and user experience of our website. We may use your contact information to send you promotional communications about new products, offers, or company updates, but only where you have opted in to receive such communications or where permitted by applicable law. You may opt out of promotional messages at any time. We also use your data to detect and prevent fraud, cybercrime, and other illegal activities, and to comply with legal obligations including tax records under Indian GST law.
Our website uses cookies, which are small text files stored on your device by your browser, to enable and improve various features of the website. Essential cookies are necessary for the core functionality of the site, including the shopping cart, secure checkout, and login sessions, and cannot be disabled without impairing these features. Analytics cookies, primarily through Google Analytics, collect anonymous information about how visitors use our website such as pages visited, session duration, and traffic sources. This data is aggregated and does not personally identify you. We have enabled IP anonymization in our Google Analytics setup. Marketing cookies, enabled through Google Ads and Meta (Facebook Pixel), are used to show relevant advertisements about our products when you browse other websites. These cookies do not store personally identifiable information. Preference cookies remember settings such as your previously viewed products to provide a more personalized experience. Third-party cookies may also be set by embedded content on our site such as YouTube videos or Google Maps, and are governed by the privacy policies of those respective platforms.
You can manage, restrict, or disable cookies at any time through your browser settings. Please note that disabling essential cookies may prevent parts of the website from functioning properly. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout, and opt out of personalized Google Ads through adssettings.google.com.
We do not sell, rent, or trade your personal information to any third party for their independent marketing or commercial purposes. We share your data only in limited circumstances as described here. We share necessary data with trusted third-party service providers who help us operate our business, including payment gateway providers who process online transactions securely, logistics and courier partners who need your delivery address and contact number to ship your orders, cloud hosting and IT service providers who maintain our website infrastructure, and email or marketing platforms we use to send communications. All such third parties are contractually bound to keep your information confidential and use it only for the specific service they provide to us.
We may disclose your personal information when required by law, court order, or government authority, including in response to subpoenas or regulatory investigations under the Information Technology Act, 2000 or other applicable Indian legislation, or when necessary to protect the rights, property, or safety of Fluid Tech Systems, its customers, or the general public. In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred to the acquiring entity, which will be bound by the same privacy commitments set out in this policy. We will notify you of any such transfer.
We take the security of your personal information seriously and implement industry-standard safeguards. All data transmitted between your browser and our website is encrypted using SSL/TLS technology. Payment card details are handled exclusively by PCI-DSS compliant payment gateways, and we do not store credit or debit card numbers on our servers. Access to personal data is restricted to authorized personnel only on a need-to-know basis and is protected by password authentication. Our servers are hosted in secure data centers protected by firewalls and intrusion detection systems, and we apply security patches and updates regularly. Account passwords are stored using one-way cryptographic hashing and are never stored or transmitted in plain text.
Despite these measures, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, we will notify affected users as required by applicable law. You are responsible for maintaining the confidentiality of your account credentials and should contact us immediately at info@rotofluidpumps.com if you suspect any unauthorized access to your account.
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Order and transaction records are retained for seven years to comply with Indian GST and tax law requirements. Account information is retained for the duration of your account and for two years after closure for dispute resolution purposes. Inquiry and contact form data is retained for up to three years as business records. Analytics and log data is retained for up to twenty-six months. Marketing preferences are retained until you opt out or for a maximum of three years. Cookie data is retained as described in Section 4. When your data is no longer required, we securely delete or anonymize it in accordance with our internal data lifecycle procedures.
You have the right to request access to the personal information we hold about you. You have the right to request correction of any inaccurate or incomplete information. You have the right to request deletion of your personal data, subject to our legal retention obligations. You have the right to opt out of promotional communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly; you will continue to receive transactional communications related to active orders. You have the right to withdraw consent where our processing is based on consent, without affecting the lawfulness of prior processing. You have the right to request that we restrict our use of your data in certain circumstances, and to receive your personal data in a structured, machine-readable format. If you believe your data is being processed unlawfully, you may raise a grievance with our Grievance Officer as described in Section 15. We will respond to verified requests within thirty days and will explain in writing if we are unable to fulfill a request due to legal obligations.
Our website contains links to external websites including trade portals, industry directories, and social media platforms. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to read the privacy policy of every external website you visit. Our website may also embed content from third-party services such as YouTube videos, Google Maps, and social media widgets. These services may collect your IP address and set their own cookies when you interact with their embedded content, governed by their own privacy policies, which are independent of ours.
Our shop is registered with Google Merchant Center to display our products in Google Shopping search results. Google may show information about our products including product names, prices, and images in its search results. Our use of Google Merchant Center complies with Google's policies, and this publicly accessible privacy policy is part of that compliance. We use Google Analytics to collect anonymized website usage data to understand how visitors interact with our site and to improve our content and structure. We have enabled IP anonymization in our Google Analytics configuration so that individual users are not personally identified. We may also use Google Ads remarketing to display advertisements about our products to users who have previously visited our website. When you use our website while Google services are active, Google acts as a data processor on our behalf under Google's data processing terms. You may review Google's privacy policy at policies.google.com/privacy.
When you place an order through our shop, we collect your billing name, billing and shipping address, and contact details for the purpose of generating your invoice and arranging delivery. Payment is processed through a third-party PCI-DSS compliant payment gateway. We receive only a transaction reference number and payment status confirmation. We do not store, process, or have access to your full credit or debit card details or net banking credentials. Your shipping address and contact number are shared with our logistics partner solely for the purpose of delivering your order. For business customers, we collect and store your GSTIN and company details as required for issuing GST-compliant tax invoices under Indian law. Your order history and related communications are retained to support after-sales service and warranty claims.
Fluid Tech Systems is based in India and primarily processes data in India. As a manufacturer and exporter serving international customers, personal information provided by users outside India may be transferred to and processed in India, where data protection laws may differ from those in your country. By using our website and providing your information, you consent to this transfer, storage, and processing of your personal data in India. We take appropriate measures to ensure your data is handled securely and in accordance with this privacy policy regardless of where it is processed. Our international payment and logistics partners may also process your data in their respective countries under their own compliant data protection frameworks.
Our site links to other websites that may collect personally identifiable information about you. rotarygearpump.com is not responsible for the privacy practices or the content of those linked websites.
Our website, products, and services are intended for business professionals and adult consumers in the industrial sector. We do not knowingly collect personal information from persons under the age of eighteen years. If you are a parent or guardian and believe that your minor child has provided us with personal information without your consent, please contact us immediately at info@rotofluidpumps.com. Upon verification, we will promptly delete such information from our records.
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or industry standards. Any changes are effective immediately upon posting on this page. We will notify you of significant changes by posting a prominent notice on our website homepage, updating the Last Updated date at the top of this policy, and for material changes, sending an email notification to registered users. We encourage you to review this Privacy Policy periodically. Your continued use of the website after any changes have been posted constitutes your acceptance of the updated policy.
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. Any complaints, abuse, or concerns with regard to the processing of information provided by you may be directed to our Grievance Officer at:
Name: Mr. Mansukh Patel, Proprietor, Fluid Tech Systems
Number: +91 9879057200
Email: info@rotofluidpumps.com
Website:https://www.rotarygearpump.com/
For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us at info@rotofluidpumps.com or mail@rotofluidpumps.com. You may also reach us by phone at +91 9879057200, +91 9978904142, or +91 9879795303, Monday to Saturday between 10:00 AM and 6:00 PM IST. Our postal address is 73, Tribhuvan Industrial Estate, Opp. Water Tank, Nr. Kathwada GIDC, Road No. 11, Ahmedabad – 382 430, Gujarat, India.